Network Operations Center
Today's business and technology needs are more competitive and sophisticated than ever.
Clients are requiring continuous network availability, and protection from a multitude of threats.
Small and medium businesses have to compete globally, while meeting the challenge to keep prices low and quality high. How can businesses do this? Businesses need better tools and expert staff to make sure your business is fully automated, and running efficiently. A shared cost model is a key way to achieve this balance.
Insphere helps clients by:
- Leveraging a world-class enterprise management system, and operations staff to monitor, detect, and correct network and server performance and availability issues.
- Pro-actively monitoring network capacity, Internet access, and network availability.
- Proactively correcting IP voice quality, dropped calls, and IP Voice communications issues.
- Pro-actively monitoring file server disk space, and server availability and performance.
- Providing a flexible, highly qualified staff to support you, when and where needed.
- Proving ON-SITE / ON-Call resources and remote support for all your business automation needs.
All of our tools and support staff are intended to deliver premium quality and low prices to you, our customer.
Insphere has partnered with a leading enterprise management vendor for comprehensive network monitoring services. The Network Operations Center (NOC) provides services including:
- 7x24 Infrastructure Monitoring: Insphere will proactively monitor your network devices 7x24 via inter-corporate PVC or a secured VPN tunnel.
- Fault Detection: When a trouble condition is discovered, a ticket will be automatically created in our on-line Trouble Ticketing System. An Insphere engineer or your staff will be notified so the problem can be resolved quickly.
- On-line Trouble-ticking: Access to the Trouble Ticketing System (TTS) is provided via the Internet.
- Client Web Portal: Monthly, daily, and adhoc reports will be available via an Internet connection to the Insphere NMS Server.
- Configuration Management: Performing upgrades and maintaining backup copies of device configurations eases the client burden for maintaining a reliable system.
- Change Management: Insphere offers a change request web site via the customer portal which automatically generates a change ticket for Insphere engineers if desired.
Insphere, Inc. complements your local operations support staff for remediation, and on-site operations troubleshooting needs. This relieves your organization of the investment and on-going costs for expensive tools and staff while receiving best practice solutions, and high quality services.
For more information, please call toll free (877) 467-1467 today.
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